We want to ensure that you are 100% happy with your purchase from the Woo Marketplace.
When requesting a refund, we’d appreciate you taking a moment to let us know why. We’re always looking to improve, so please include details about the reason for your refund request.
For extensions and themes purchased from our Marketplace, we offer a full refund within 30 days of your date of purchase. Here’s how to request a refund for an extension or theme.
We offer a 30-day refund policy for purchases of WooPayments In-Person Payments card readers — the M2 or WisePad 3. Please contact Support to start this process. Refunds will be applied to the original purchase method on file.
For Woo Express plans, we provide a free 14-day trial. To continue using Woo Express after the end of the free trial, upgrade to a paid subscription.
Woo.com and our payment processor submit the refund immediately and make every attempt to process it as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. Read more details on customer refund processing time.
The refund process depends on the product or service purchased from Woo.com. Please note that products using the Billing API for SaaS Products are subject to the respective third-party’s refund policy.
To request a refund for an extension or theme subscription purchased from the Woo.com Marketplace:
An automated response confirming receipt is sent to the email address associated with your account. Often the refund will be processed immediately; if we need to review the request, we will be in touch with next steps.
Woo.com single order view with Request a refund option showing.
Whether a card reader can be returned depends on the model you have:
In order to begin the refund process, please take the following steps:
If you’re outside of the 30-day return policy, we will not accept returns or refunds on the card readers. However, we want to ensure that you have the best customer experience, and are happy to help you troubleshoot or work through any issue with your card reader.