What is LiveChat?
LiveChat is a customer support tool that enables businesses to engage with their customers, increase sales and satisfaction through multiple channels like your store, WhatsApp, Instagram, and Messenger.
The way it works is simple: you integrate a live chat feature on your website, and then wait for your visitors to initiate a conversation or, if you prefer, invite them to chat. This will result in happier customers, resolved issues, and increased sales for you.
Engage your customers while they browse your store with coupons, deals, and announcements using the automated chat invitations feature. Improve the look of your store with a modern chat interface, customizable chat buttons, and attractive designs. With LiveChat, you can connect with your customers asynchronously, even after business hours. This means you can maintain communication without needing to be available 24/7.
When chatting with a customer, you can see their previous order details, shipping address, total amount, product information, and quantity of products right next to your conversation. This helps you quickly understand the customer’s situation and suggest complementary products or provide assistance more efficiently.
The WooCommerce live chat plugin by LiveChat is available for free, but it requires a LiveChat subscription for use. You can sign up for a free trial of LiveChat and try it out for 14 days.
1. Click DOWNLOAD NOW to download the zip file.
2. Navigate to: WordPress Admin > Plugins > Add New to upload the file you downloaded with Choose File.
3. Activate the extension.
4. Set up a LiveChat account or log into an existing account.
Give suggestions, guide your customers through the purchasing process, and grow sales with LiveChat.