Learn how to set up, customize, and expand the functionality of your WooCommerce products with our library of documentation and tutorials.
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  4. Troubleshooting


Not sure where to start? Check out our Troubleshooting Guide, and then dive into our Troubleshooting 101 guides, below.


  • jQuery.cookie.js/jQuery.cookie.min.js scripts fail to load

    This is a problem with the server-setting, meaning that your hosting company will need to solve this on your behalf. The problem is outdated MOD_SECURITY core ruleset. Option 1: Get your host to update the rule set This is by far the best option as everything will then work as by design. Contact your hosting […]

  • Migrating products between sites

    WooCommerce products are a type of ‘post,’ meaning that you can migrate products between sites the same way you migrate posts. Products are stored in the database within the wp_posts table, with meta data inside wp_postmeta. There are also relationships to things like terms, as they follow the same structure as posts. More info at Database Description. There […]

  • SSL and HTTPS and WooCommerce

    SSL creates a secure connection between two machines or devices over the Web or an internal network, safeguarding and allowing sensitive data to be privately transmitted. An SSL certificate is issued after verifying the authenticity of a website and identity of its owner, as indicated by the ‘S’ in https. Many payment gateways require it. […]

  • WooCommerce Self-Service Guide

    WooCommerce Troubleshooting and Conflict Testing are useful for finding out why your site is having problems. Having an issue with your WooCommerce store? Our aim is to help you solve it. Top three most common issues According to stats, most are caused by: Outdated software Keeping software up to date better protects your website against […]

  • Troubleshooting 101: Checking for Code Conflicts

    Experiencing problems with your site? Check out this Troubleshooting 101 Video Tutorial to check your site for code conflicts! Prefer a written version of how to troubleshoot your site? No problem! Check out our Self Service Guide to Troubleshooting an Issue here. Click Here to view steps you can take to fix conflicts or issues you […]

  • Get Help in Your WooCommerce Store Admin

    You can quickly find Help right where you are struggling when getting started with WooCommerce. All from within the WordPress admin of your store. How to Use “Help” Help can be accessed from every page in the WordPress Dashboard that is related to WooCommerce and Products. Depending on which page you’re on, the tabs will vary and be relevant. […]

  • Troubleshooting 101: Fixing Theme and Plugin Conflicts

    Plugins and Extensions WordPress is a great platform because of its simplicity. Out of the box, WordPress is fast and stable. Therefore, it can be managed and used to set up a website, or an online shop with WooCommerce, even when you do not have extensive technical knowledge about how a website works. There are […]

  • Log into Woo.com with WordPress.com

    Woo.com uses a WordPress.com account to log in. Connect and access both sites and accounts with one login/password. New Woo.com users Don’t have a WordPress.com account If you don’t have a WordPress.com account and need to register a new Woo.com account, you are brought to the signup screen. You are now logged into Woo.com and can […]

  • Troubleshooting 101: More Info on Internal Server 500 Error

    Error message A common error in WordPress is an HTTP 500 error and will look something like the image below. This is not descriptive and will not help narrow down the cause of the issue. In production sites, it is best practice to show a generic error such as this one, but for the purposes of […]

  • Troubleshooting 101: Plugin Causing Fatal Error

    If you have a fatal error on your site that is preventing you from accessing the WordPress Admin, you can take the following steps to correct this. Pinpoint the Error Here is an example of an fatal error similar to what you may see on your site: Fatal error: Call to a member function get_cart() […]