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Frequently Asked Questions


  • Extension Translations

    WooCommerce is beginning to translate Woo.com-owned extensions into multiple languages. We will be highlighting the supported languages in a new field on each product page as well as a country flag to identify if the extension works in that location. We have plans to translate WooCommerce owned extensions in 2020 and are starting with Spanish. […]

  • PCI-DSS Compliance and WooCommerce

    What is PCI-DSS? PCI-DSS (Payment Card Industry Data Security Standard) is a set of actionable rules defined by the Payment Card Industry Security Standards Council to encourage the broad adoption of consistent data security measures around the world with an aim to reduce credit card fraud. These rules apply to anyone who stores, processes, or […]

  • SSL and HTTPS and WooCommerce

    SSL creates a secure connection between two machines or devices over the Web or an internal network, safeguarding and allowing sensitive data to be privately transmitted. An SSL certificate is issued after verifying the authenticity of a website and identity of its owner, as indicated by the ‘S’ in https. Many payment gateways require it. […]

  • WooCommerce Guidelines for CBD and Other Hemp-Derived Products

    Scope of Guidance If you’re only using the open-source WooCommerce software (the free core Plugin), these guidelines don’t apply to you. Because WooCommerce is open-source software, we don’t limit its use unless your site is hosted at WordPress.com or on Pressable. These guidelines apply to store owners who’d like to sell cannabidiol (CBD) and other […]

  • Frequently Asked Questions

    This page contains answers to Frequently Asked Questions related to WooCommerce, products sold on Woo.com, and account management on Woo.com.

  • Get Help in Your WooCommerce Store Admin

    You can quickly find Help right where you are struggling when getting started with WooCommerce. All from within the WordPress admin of your store. How to Use “Help” Help can be accessed from every page in the WordPress Dashboard that is related to WooCommerce and Products. Depending on which page you’re on, the tabs will vary and be relevant. […]

  • Log into Woo.com with WordPress.com

    Woo.com uses a WordPress.com account to log in. Connect and access both sites and accounts with one login/password. New Woo.com users Don’t have a WordPress.com account If you don’t have a WordPress.com account and need to register a new Woo.com account, you are brought to the signup screen. You are now logged into Woo.com and can […]

  • Abusive Content on a Store Built with WooCommerce

    WooCommerce is a free, open-source product that is available for anyone to download and use with their self-hosted WordPress site. While this means a lot of wonderful products are sold through our software, the open-source and distributed nature of WooCommerce means that there may also be stores using the platform for purposes that are malicious […]

  • WooCommerce and Highly-Regulated Products

    This document focuses on whether WooCommerce can be used to sell products that are highly regulated and/or legally restricted. This includes products listed here, which are prohibited on WordPress.com but are permitted to some extent on our open source WooCommerce plugin, subject to the following guidelines. Can WooCommerce be used to sell highly-regulated products? Yes, […]

  • Built with WooCommerce – Did not get my order or refund

    Ordering something online and getting an email that the product is on its way is an exciting feeling. But what if you never receive what you ordered? Or are expecting a refund for a returned product? Because we have no access to sites and stores using our open-source software, nor oversee the payments process, we […]