For more details on
WooCommerce Memberships, please see the
documentation overview.
Have a question of your own that’s not answered here? We’d be happy to help out 🙂 You can
submit a question to our pre-sales team.
Yes! Memberships are not tied to a user role, so customers (or any user on your site) can have multiple memberships. They can manage them from the “My Account” section.
Membership access is granted for any paid order (status is ‘processing’ or ‘complete’). If you’d like to only allow completed orders, check out our
snippet samples for help.
If you’ve set content to be available immediately, members can access it as soon as their memberships are active. If you’ve dripped content, it’s available after the delay you’ve set. So for example, if I sign up on January 1, and content is dripped for one month, I can access it at midnight UTC on February 1 (you could
adjust this to your server timezone with a snippet, though).
No – every member must have an account on your site, because membership access is tied to the account. This is how Memberships knows that a user belongs to a membership plan when they return to your site.
When a guest attempts to purchase a product tied a membership plan, Memberships will prompt them to either create a new account or login to an existing account before they can complete the purchase (as Subscriptions does). Typically, this only adds one or two fields to checkout (for the username and password), though depending on your WooCommerce settings, just an email address might be sufficient to create an account and send an auto-generated password to the user.
Please note that even if your WooCommerce settings permit guest checkout or prohibit account creation during checkout, Memberships will override these settings to force account creation when the user is purchasing a product tied to a membership plan.
Customers can upgrade or downgrade memberships if you’re using
WooCommerce Subscriptions to sell recurring memberships. Set length memberships cannot be upgraded or downgraded, as Memberships isn’t involved with billing, proration, etc.
If Subscriptions is used, Memberships ties into all Subscriptions actions, so an upgrade or downgrade of a subscription will trigger a change in membership plan. If you don’t want customers to pay a recurring payment, you can configure Subscriptions to only process one charge for the membership, which will still allow you to take advantage of switching (upgrade / downgrade).
Our
Subscriptions integration document has more details.
No – however, there are a number of plugins available that prevent users from logging in on multiple devices or from different locations at the same time, such as:
Yes! If you use WooCommerce 3.2 or newer, and Memberships 1.10 or newer, you can
offer free shipping to some or all members on your site.
As a customer can purchase more than one membership at a time, Memberships can’t reliably redirect a customer to members content — a
purchase note is a much better solution for this. Ask customers to go to the “My Account” page and click “View” for the membership to see the membership content and perks.
Memberships
will show a link to the account page or members area on the order confirmation and order emails for customers once the order has been paid for to do this as well:
Want to know more about the members area?
See more in the membership plans document.
You can email members directly with
member notes, and around the time their membership expires with
expiration emails.
Discount notices can be disabled by clearing the discount text. If you leave the discount notices blank under WooCommerce > Settings > Memberships > Products, they will not be shown to non-members.
I use subscriptions to manage memberships, so I don’t want to show the “Memberships” table or link in customer accounts. Can it be removed?
First, we
don’t recommend this as the “Memberships” account tab is needed for members to access the
members area. Second, Memberships
will not show member actions (like “Cancel”) if the membership is tied to a subscription — instead, it will force any cancellation / pausing / etc actions to use the subscription instead in order to keep billing and access in sync.
If you don’t want to show this account section, you can
remove the “My Memberships” endpoint.
Yes, Memberships has a couple of tools that will help you grant membership access to customers.
First, you can manually grant membership access to a user under the “Memberships > Members” screen to any membership plan. Second, you can retroactively apply memberships when editing a plan by clicking “Grant Access” for existing purchases – if customers have purchased a product that grants access to the membership in the past, a new membership will be added (more in the
document on User Memberships).
Absolutely. You can do so by tying the membership to a
free WooCommerce product. We recommend marking this product as “virtual” as well since the Membership does not require shipping. This will let the customer add the free product to the cart and “purchase” it without payment.
If you want to simplify the process even further, you can also create a membership plan that grants access upon “user account registration”. This will create a membership for every registration on your site, such as via the account page, checkout, WP registration, or other processes.
For sure! As an administrator (or shop manager) user on your site, no content will be restricted to you so that you can easily manage your site. If you want to see what your shop looks like as a non-member, you can log out, use an incognito window, or a different browser to view your site.
To view your site as a member, you can use our
User Switching integration to easily impersonate a member. For example, this can let you view your site as a temporary gold member so you can ensure your restriction rules are set up correctly.
Yes, purchasing user memberships and storing information associated with them is no different than processing an order and storing its related information. This would fall under
processing data to fulfill a contract, so no consent or notice is needed for storing membership data. You can see more about how Memberships works with
core WordPress and WooCommerce privacy tools here.
Memberships does not restrict downloadable file URLs specifically, as (1) it assumes that an URL for a download you’ll share is one that should be “share-able” and not restricted, and (2) directly restricted downloads happens at the server level (outside of PHP, which is the language WordPress / plugins use), so trying to restrict this purely via PHP code isn’t truly possible and would depend on your server configuration.
To protect downloadable files, we typically recommend taking one of these strategies:
- Add the file to a free WooCommerce downloadable product, then restrict this product to your membership. This lets members “purchase” the free product to get access to the downloadable files, and they’re protected by WooCommerce’s user authentication for members only.
- Use something like the Subscription Downloads plugin to achieve this instead (if your membership will be using Subscriptions). This plugin lets you “assign” downloadable products to a subscription (these products don’t even have to be purchasable). When a user purchases the subscription for your membership, they’ll have a list of the associated downloads available in the account page.
Any content that is restricted will be removed from your site’s RSS feeds so that it’s protected from non-members. So, if your site uses “Hide complete” or “Redirect to page” as the restriction modes, this content is completely removed from RSS feeds.
If the content is restricted, comments on that content will not be shown. If the restriction mode is “Hide content only”, the comments section will be protected with a “comments closed” message until a membership is purchased.
In short, yes. Adding content to restriction rules will hide the entire content, unless your settings show excerpts, in which case the excerpt will be shown.
If you only want to restrict a portion of the content, you can use the
plugin’s shortcodes to restrict content sections, or show content sections only to non-members (i.e., log in, content restricted, or upgrade notices).
Search engines can’t index content restricted by Memberships. If you’d like to index some of your protected content for SEO purposes, you can enable excerpts and use the “Hide content only” (recommended) or “Redirect to page”
restriction modes.
By default, excerpts display the first 50 words of your page or post. To make the most of your excerpts, you can instead write them yourself from the page/post editor. While more labor-intensive, this lets you strategically craft custom excerpts to include your targeted keywords and ensure they’re indexed by search engines.
If you’ve created custom fields with
Advanced Custom Fields, you can use
this snippet to hide those fields when they are used on a page restricted by Memberships. Please be sure you know how to
safely add custom code to your site before implementing this snippet.
Yes! To restrict a specific product variation, first, ensure each variation has its own SKU. Then, you can edit the membership plan and add a product restriction using that SKU.
Yes! To discount a specific product variation, first, ensure each variation has its own SKU. Then, you can edit the membership plan and add a discount using that SKU.
At present, the only thing Memberships can do is restrict your BuddyPress pages (such as the registration page, your Groups index, or your members list) when the restriction mode is “Redirect to page”. However, the content is still directly accessible, such as using the direct link for a member profile or for a group’s page, so this isn’t truly a solution for using Memberships with BuddyPress.
BuddyPress does not use WordPress custom post types (instead using several custom tables in your database) to store its information, so Memberships will not automatically detect its content for restriction. You can
vote for improved BuddyPress integration here.
Sure thing! Memberships is translation-ready, and the text domain is:
woocommerce-memberships Most plugin strings can be translated, though if you use anything other than the default “restriction messages”, you may not be able to translate these dynamically via WPML.
However, all strings included in the plugin are always translatable by any translation plugin (PoEdit, LocoTranslate, etc). Please
see some tips on translating extensions here, specifically the notes about SkyVerge plugins, as these use a common framework.
Please note that the plugin
may not be 100% WPML compatible. We have worked on compatibility with a lot of areas, such as using the Members Area with WPML, but not everything (such as duplicated registration-based user memberships with WPML) can be solved on the Memberships side.
Yes, a booking type product can be restricted or discounted based on membership plan rules. If a booking type product is restricted for purchase by members, non-members won’t be able to see the booking calendar or cost estimate. Other product details, however, such as the short description and product tabs, will be visible to non-members.
We don’t currently have a dedicated integration with LearnDash, however, you can use Memberships to restrict LearnDash content like courses and lessons. When LearnDash courses are restricted, the course overview and status are also hidden from view. Members who gain access to course content restricted through WooCommerce Memberships can be automatically enrolled in courses.
To auto-enroll members:
-
- Go to WooCommerce > Memberships > Memberships Plan, and select a plan.
- Then go to Restrict Content, and enable Auto-enroll for any courses or course taxonomies you’d like members to be automatically enrolled in:
- Upon purchase of the membership plan, members will be auto-enrolled in the selected courses.
When using Learndash with
Teams for WooCommerce, team owners and managers can see the course progress of team members when their membership plan is associated with at least one course or lesson.
To enable progress reports:
- Go to WooCommerce > Settings > Memberships > Teams page.
- Under the eLearning section, select whether owners, managers, or both can have access to learner progress reports.
- Click Save changes.
Once the learner progress reports are enabled, team owners and/or managers can access progress reports by logging into their membership account. This is the same account that they would log into via the frontend of your shop, usually located on the
My Account page.
To view learner progress reports:
- Once team owner / manager has logged in, go to My Account > Team > Learner Progress tab.
- Click View to access the progress report for a particular member.
- The team owner / manager will then be able to see the learning progress and completed courses for each member.
Using the
Name Your Price plugin, you can allow customers to purchase a membership at the price of their choosing. Like any other product that grants membership access, the membership will be applied once the product has been paid for.
Discounts on Name Your Price products: while membership discounts will be properly applied to
Name Your Price products in the cart and at checkout, it is not possible to show the discounted price directly on the product page, as the price has not yet been determined. In addition, any minimum and maximum set values will not be subject to membership discounts.
Memberships uses WooCommerce’s payment and order management features when charging for membership access, since this is done with the purchase of a WooCommerce product. As long as the payment gateway plugin is built with WooCommerce’s best practices for accepting payments, it will work for creating memberships.
All of
our SkyVerge gateways are built to support Memberships. If you’re not sure about your current gateway plugin, we recommend reaching out to the developers of the plugin for more details.
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